Privacy Policy

Last updated: April 25, 2025

This Privacy Policy describes how Novacorp Digital Limited (referred to as “the Site,” “we,” “us,” or “our”) collects, uses, and discloses your personal information when you visit or use our services, make a purchase on orlennecouture.com (the “Site”), or otherwise communicate with us regarding the Site (collectively, the “Services”).

For purposes of this Privacy Policy, the terms “you” and “your” refer to you as a user of the Services — whether as a customer, website visitor, or any other individual whose information we collect in accordance with this Privacy Policy.

Please read this Privacy Policy carefully.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the “Last Updated” date, and take any other actions required by applicable law.

Collection and Use of Personal Information

To provide the Services, we collect — and have collected over the past 12 months — personal information about you from various sources, as described below. The type of information we collect and use depends on how you interact with us.

In addition to the specific uses described below, we may use the information we collect to communicate with you, provide or improve the Services, comply with legal obligations, enforce applicable Terms of Service, and protect or defend the Services, our rights, and those of our users and others.

Personal Information We Collect

Information You Provide Directly

Information you submit directly through our Services may include:

  • Contact details: name, address, phone number, and email.

  • Order information: billing and shipping address, payment confirmation, email address, and phone number.

  • Account information: username, password, security questions, and other information used for account security.

  • Customer support information: any details you choose to include in communications with us, such as messages sent through the Services.

Certain features of the Services may require you to provide personal information. You may choose not to provide such data; however, this may limit your ability to access or use those features.

Information We Collect Automatically

We may automatically collect certain information about your interaction with the Services (“Usage Data”) through the use of cookies, pixels, and similar technologies (“Cookies”). Usage Data may include information about your device, browser, network connection, IP address, and how you interact with our Site and Services.

Information We Obtain from Third Parties

We may also obtain information about you from third parties, including vendors and service providers who collect information on our behalf, such as:

  • Shopify, which supports our Site and Services.

  • Payment processors, which collect payment details (e.g., bank account, credit/debit card, billing address) to process payments, prepare orders, and provide products or services requested by you.

When you visit our Site, open or click on our emails, or interact with our Services or advertisements, we or our third-party partners may automatically collect certain information via online tracking technologies such as web beacons, SDKs, external libraries, and cookies.

Any information obtained from third parties will be handled in accordance with this Privacy Policy. Please also refer to the Third-Party Websites and Links section below.

How We Use Your Personal Information

Providing Services and Products

We use your personal information to deliver the Services and fulfill our contract with you. This includes processing payments, preparing orders, sending account-related notifications, handling returns or exchanges, creating and managing your account, and facilitating shipping and related operations. We may also enhance your shopping experience through integrations with Shopify and its services, as described in Shopify’s Privacy Policy.

Marketing and Advertising

We may use your personal information for promotional and marketing purposes — such as sending you marketing emails, text messages, or postal communications, and displaying ads for our products or services. This may include tailoring our Site and advertising to your interests.
For residents of the EEA, the legal basis for this processing is our legitimate interest in promoting our products (Article 6(1)(f) GDPR).

Security and Fraud Prevention

We use your personal information to detect, investigate, or take action regarding potential fraudulent, illegal, or malicious activities. If you have an account, you are responsible for keeping your credentials secure. Do not share your username or password with anyone. If you suspect your account has been compromised, contact us immediately.
For EEA residents, the legal basis for this processing is our legitimate interest in maintaining site security (Article 6(1)(f) GDPR).

Communication and Service Improvement

We use your information to provide customer support and to improve our Services — in our legitimate interest to deliver efficient service and maintain our business relationship with you (Article 6(1)(f) GDPR).

Cookies

Like many other websites, our Site uses cookies. For details on cookies used by Shopify in relation to store operations, please see Shopify’s Cookie Policy.

We use cookies to operate and enhance our Site and Services (including remembering preferences), generating reports and statistics, and understanding user interactions. Third-party service providers may also use cookies to personalise advertising on our Site and others.

Most browsers accept cookies by default, but you can configure yours to delete or reject them. Blocking cookies may affect functionality or disable certain features.

Our Site recognises the Global Privacy Control (GPC) signal, allowing you to opt out of certain uses or disclosures of your data. For more information, visit https://globalprivacycontrol.org/.

Disclosure of Personal Information

We may disclose personal information to third parties for contractual, legitimate, or legal reasons, including:

  • Service providers (e.g., IT management, payment processing, data analytics, customer service, cloud storage, fulfilment, and shipping partners).

  • Business and marketing partners for advertising and promotional purposes.

  • When you consent or request disclosure, e.g., via social media integrations.

  • Affiliates or group entities, in our legitimate interest of running a successful business.

  • In connection with business transactions, such as mergers or acquisitions, or to comply with legal obligations or enforce our Terms of Service.

We do not use or disclose sensitive personal information without consent or to infer characteristics about you.

We may “sell” or “share” (as defined by applicable law) certain categories of personal information for advertising or marketing purposes, as described below.

Category of Personal Information Recipients
Identifiers (name, email, phone) Business and marketing partners
Commercial information (purchase records) Business and marketing partners
Usage data Business and marketing partners

Third-Party Websites and Links

Our Site may contain links to third-party websites or platforms. We are not responsible for the privacy or security of such sites, nor for their accuracy or reliability. Please review their privacy policies before providing any personal information.
Information shared on public or semi-public platforms (e.g., social media) may be visible to others and used without limitation.

Children’s Data

Our Services are not intended for children, and we do not knowingly collect personal information from minors. If you believe your child has provided us with personal data, please contact us to request its deletion.
We do not knowingly “sell” or “share” personal information of minors under 16 years of age.

Security and Retention

While we implement security measures, no system is completely secure. Information transmitted to us may not be protected in transit; please avoid sending sensitive information via unsecured channels.

We retain personal information as long as necessary to maintain your account, provide Services, comply with legal obligations, resolve disputes, or enforce agreements.

Your Rights

Depending on your jurisdiction, you may have some or all of the following rights regarding your personal data:

  • Right of access – to request details of the data we hold about you.

  • Right of deletion – to request that we delete your personal data.

  • Right of correction – to request rectification of inaccurate information.

  • Right of portability – to obtain a copy of your data and request transfer to a third party.

  • Right to opt out – of “sales,” “sharing,” or “targeted advertising.”

  • Right to restrict processing – to request limitations on how we process your data.

  • Right to withdraw consent – when we rely on your consent.

  • Right to appeal – to challenge a refusal to process your request.

You may also manage your communication preferences by unsubscribing from marketing emails via the links provided.

Exercising these rights will not result in any discrimination. We may require identity verification (e.g., email confirmation or account details) before processing your request.

You may appoint an authorised agent to submit requests on your behalf, subject to proof of authorisation.

We will respond to all verified requests within the timeframe required by law.

Complaints

If you have any complaints about how we process your personal data, please contact us using the details below. If you are unsatisfied with our response, you may have the right to lodge a complaint with your local data protection authority.
For EEA residents, you can find a list of data protection authorities here.

International Users

We may transfer, store, and process your personal information outside your country of residence, including through third-party service providers.
If we transfer personal data outside Europe, we will use recognised transfer mechanisms such as the EU Standard Contractual Clauses or the UK International Data Transfer Agreement, unless the destination country ensures an adequate level of protection.

Contact

If you have any questions about our privacy practices or this Privacy Policy, or if you wish to exercise any of your rights, please contact us at:

Email: support@orlennecouture.com
Address: High Road, Romford, ENG, RM6 6AX, United Kingdom
Company: Novacorp Digital Limited

For purposes of applicable data protection laws, unless otherwise stated, we are the data controller of your personal information.

Novacorp Digital Limited.
support@orlennecouture.com
Dirección: High Road, Romford, ENG, RM6 6AX, GB.
Telf: +44 7446 164590
Número de Registro: 16244089